Reference

Open Your Privacy Choices

Live Dealer Lobby, Lucky Twins, Sportsbook and QRIS activity all create account data, so our Privacy Policy explains what we collect, why we need it, and how you…

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mnara4d Open Your Privacy Choices
CONTACT ROUTES

Check Privacy Contact Paths

Privacy requests work faster when you contact us from the account you use in the lobby. We compare your message with your registered phone or email, then ask for one extra account step before changing profile data or sharing a copy of records. Our support team is available 09:00-23:00 WIB through Live Chat and WhatsApp, with email for longer privacy requests.

Team online

Live Chat

Open Live Chat from the account menu between 09:00 and 23:00 WIB. Tell us you need privacy help, and we will ask for your registered phone or email before checking personal data.

WhatsApp

Use the WhatsApp button in your account page when you need help with data correction or session checks. We may ask you to confirm the latest DANA, OVO, GoPay or QRIS reference.

Email

Send longer privacy requests to [email protected] with your username and contact number. Do not include full wallet screenshots unless we request a cropped proof for a specific account check.

ACCOUNT CARE

Switch On Account Safeguards

Our Privacy Policy is written around the way your account actually works: login, wallet, game record, support contact and device session.

Account data

We collect the account name, phone or email, password hash, wallet reference and login trail needed to keep your account reachable. We use it for access checks, wallet matching and privacy request verification.

Wallet records

DANA, OVO, GoPay and QRIS records are stored with timestamps, reference codes and status results. These records help us trace wallet updates and answer your privacy request without exposing unrelated account activity.

Cookie use

Cookies keep your session active, remember language settings and help detect repeated failed logins. You can clear browser cookies, but you may need to sign in again and confirm your account.

Game activity

We keep round references for Live Dealer Lobby, Rocket Crash, Super Bingo and other lobby areas only as account records. Support can check them when you raise a privacy or dispute request.

Retention checks

We keep personal data only as long as needed for account operation, dispute handling, security checks and legal duties that apply. When retention no longer applies, we remove or anonymise records where practical.

Change requests

You can ask us to correct profile data, check stored records or close an account record where allowed. We verify your identity first, then reply through Live Chat, WhatsApp or email.

Browse Your Privacy Questions

These answers cover common privacy searches from Indonesia: what we collect, how wallet records are handled, how cookies work, and how you can request a change. If your question involves access, eligibility or local rules, our answer depends on the law that applies where you are.

We collect the details needed to run your account: username, phone or email, password hash, login time, device signal, wallet references and support messages. We do not need your contact list or gallery for browser access.

We use wallet records to match your account with deposits, withdrawals, status checks and support cases. The record normally includes time, reference code, channel name and result, not your full personal wallet history.

Yes, you can request a correction through Live Chat, WhatsApp or [email protected]. We confirm your registered phone or email first, then update eligible account fields after the verification step is complete.

We share only what is needed for account operation, security review, technical service or lawful request. Round references from Live Dealer Lobby, Aviator or Sportsbook are not sold as personal contact lists.

Cookies keep your session active, remember basic settings and help detect unusual login patterns. If you clear cookies in your mobile browser, you may need to sign in again and pass an account check.

We keep records while they are needed for account service, dispute checks, security monitoring and legal duties that apply. When a record is no longer needed, we delete or anonymise it where practical.

Access and eligibility depend on local law and are available only where local law permits. If access is restricted, we may limit service, retain required records, and answer privacy requests through support channels.

Related Pages

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